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Terms & Conditions

At Compliance Hub, we aspire to offer high standards of customer service and flexibility in all we do. However, we know you will understand our need to establish some basic terms of service. Please do not hesitate to contact us if you have any questions about any aspect of these terms.


The following terms and conditions (“The Conditions”) are the terms on which Compliance Hub Ltd (“Compliance Hub”) sells products and provides services; these terms supersede all other terms and conditions relating to those products.


“Goods” are physical items supplied by Compliance Hub. 

“Services” are the advice and information services provided by Compliance Hub.

“Workshops” are training courses, conferences and e-learning services.


1. Price and Payment

1.1 Prices for Goods and Services are quoted net of taxes unless expressly specified.

1.2 Payment is due within 30 days of the date of the invoice (the “Due Date”) for the Goods or Service.

1.3 If full payment is not paid by the Due Date, we reserve the right to charge interest, which shall accrue both before and after judgment on the unpaid portion of the Price at the rate of 8% above the base rate.


2. Goods

2.1 Compliance Hub shall deliver the Goods to the Buyer’s address following payment or the provision of a valid Purchase Order. Time shall not be of the essence for delivery.

2.2 Compliance Hub shall retain ownership of the Goods until they are paid for. The Buyer is responsible for taking reasonable care of the Goods whilst they are in their possession until ownership is transferred.

2.3 Compliance Hub must be advised in writing by recorded delivery of any defects in the Goods as soon as they are discovered by the Buyer who shall be deemed to have accepted the Goods if they have not been rejected on or before the seventh day after delivery. The Buyer shall not be entitled to reject the Goods in whole or in part thereafter.

2.4 The Buyer cannot cancel the order unless the Company agrees in writing. If the order is cancelled without the Company’s agreement, the Buyer must pay any reasonable losses and costs it suffers because of the cancellation. If the Company cancels the contract, it must pay the Buyer any reasonable losses and costs suffered because of the cancellation.


3. Services

3.1 Compliance Hub shall provide Services as specified within the Quotation to its best efforts.

3.2 Cancellations once work has commenced will incur costs equivalent to work completed plus a levy of 25% in respect of administration fees.


4. Workshops

4.1 Bookings received for custom workshops or workshops held on customer premises will incur a 50% charge if cancelled within 2 weeks of the planned event; the full workshop fee is payable if the event is cancelled within 5 working days of the planned delivery date.

4.2 Dates related to provisional bookings will be reserved for the client for 2 weeks and then released unless a formal booking is confirmed.

4.3 Cancelled bookings relating to delegate places at public workshops and conferences are not refundable. The places are transferable to colleagues within the same company without incurring an administration charge. Compliance Hub will issue a credit note against future delegate places if the cancellation is received greater than 21 days prior to the workshop.


5. Limitation of liability

5.1 Save in respect of personal injury or death due to any negligence, the Company shall not be liable to the Buyer in respect of any loss suffered by the Buyer due to any defect in the Goods or Service.

5.2 Without prejudice to Condition 5.1 the Company shall not be liable to the Buyer or any third party for any loss of profit, consequential or other economic loss suffered by the Buyer arising in any way from this Agreement


6. Set off, Counterclaim and Force Majeure

6.1 The buyer may not withhold payment of any invoice or other amount due to the Company by reason of any right of set-off or counterclaim which the buyer may have or allege to have or for any reason whatsoever.

6.2 The Company shall not be liable for any default due to any circumstance beyond the reasonable control of the Company including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire, flood, earthquake or shortage of supply


7. General

7.1 The Company shall not be liable for any default due to any circumstance beyond the reasonable control of the Company including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire, flood, earthquake or shortage of supply.

7.2 If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

7.3 Notwithstanding any other provision of this agreement, nothing herein shall confer or is intended to confer a benefit on any third party for the purpose of the Contract (Rights of Third Parties) Act 1999 or for any other purpose.

7.4 The Company may without the consent of the Buyer sub-licence its rights or obligations or any part of these Conditions.

7.5 The headings in these Conditions are for ease of reference only and shall not affect the interpretation of any of the Conditions.

7.6 Each of the parties agrees that save in respect of statements made fraudulently it shall have no remedy in respect of any untrue statement upon which it relied in entering this Agreement and that its only remedies shall be for breach of contract.


8. Governing Law and Jurisdiction

8.1 The laws of England and Wales shall govern this Agreement and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.



Compliance Hub Ltd

VAT Registration: 175 7579 55

Company registered in England 07113512

Business Address: Compliance Hub Ltd, Unit 4, Water End Barns, Eversholt, MK17 9EA

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