Complaint Management

Objectives

 

Try as we might, not everyone agrees on the way aspects of the Code should be interpreted. When that happens, companies have to raise or respond to inter-company exchanges and formal complaints.

 

This one-day workshop uses mock complaints to let delegates practice making and defending code complaints. As we work with the material, delegates will also explore the procedural rules to help their companies avoid the technical pitfalls and to increase their chances of making a successful submission.

 

Don't wait until you receive a challenge; register for the course now and be prepared; when a complaint happens, you only have 10 days to respond and that first response could be critical in determining the outcome.

Suitable for:

 

This workshop is ideal for senior marketers, company executives, medical advisors, signatories and compliance officers.

Please contact us to discuss dates

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